Refund policy

Return and Refund Policy

Effective Date: September 16, 2026

At Kubernetesora, we value every customer and are committed to providing high-quality personal care products, including body scrubs, soaps, and shower gels. We understand that choosing skincare and bath products is a personal experience, and we strive to ensure that every order arrives safely, accurately, and in excellent condition.

This Return and Refund Policy explains your rights and responsibilities when requesting a return, replacement, or refund for purchases made through:

Website: https://www.kubernetesora.online/

1. Return Eligibility

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging.
  • The product must be returned in a condition that allows it to be resold.
  • Proof of purchase, such as an order confirmation email or receipt, must be provided.
  • The return request must be submitted through our customer service email before sending the product back.

Due to hygiene and safety considerations, opened, used, or damaged personal care products generally cannot be accepted for return unless the product arrived defective, damaged, or incorrect.

2. Damaged, Defective, or Incorrect Orders

We carefully inspect products before shipment. However, if your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days after delivery.

Please provide:

  • Your order number;
  • A description of the issue;
  • Clear photographs showing the damage or incorrect product.

After reviewing your request, we may provide:

  • A replacement product;
  • A refund;
  • Another reasonable solution depending on the circumstances.

3. Non-Returnable Items

For health, safety, and hygiene reasons, the following items may not be returned:

  • Products that have been opened or used;
  • Products without original packaging;
  • Items damaged due to customer misuse;
  • Clearance or final-sale products unless required by applicable law.

4. Return Shipping Responsibility

Customers are responsible for return shipping costs unless:

  • We shipped the wrong product;
  • The product arrived damaged;
  • The product was confirmed defective.

Return shipping fees are non-refundable unless the return is caused by an error on our part.

All approved returns should be shipped to:

Return Address:
TYY BEIT SHEMESH INC
25 POLNOYA RD UNIT 111
SPRING VALLEY, NY 10977
United States

5. Refund Processing

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days.

Refunds will be issued to the original payment method used during purchase.

Please note:

  • Banks and payment providers may require additional processing time.
  • Shipping charges, if applicable, may not be refundable.
  • Original promotional discounts or coupons cannot be converted into cash value.

6. Order Cancellation

Orders may be cancelled before shipment processing begins.

Once an order has entered fulfillment or has been shipped, cancellation requests may no longer be accepted.

7. Contact for Returns

For return questions or refund assistance:

Email: [email protected]

Customer Support Team: Kubernetesora